Cybersecurity Analysts and service now admin Based in Mumbai, India.

• Monitored security alerts across endpoints, cloud, network, and email systems using tools like CrowdStrike, Microsoft Defender, Cybereason, and Trellix.
• Investigated and analyzed threats using process trees, timelines, threat graphs, and attack stories to identify root causes.
• Performed threat hunting and collaborated with SOC teams to improve detection capabilities and reduce false positives.
• Configured and managed EDR/XDR policies, firewall rules, and allow/deny lists to strengthen endpoint and network security.
• Blocked malicious indicators (IPs, URLs, files), contained compromised accounts, and implemented DLP controls to prevent data leakage and unauthorized access.

Skills: Cybersecurity, SOC Operations, Threat Hunting, Incident Analysis

• Created and maintained test documentation, including test plans and test cases for SAM Pro modules.

• Identified, reported, and tracked defects and issues while collaborating with development teams to resolve them.

• Tested Service Catalog forms, workflows, and multiple products to ensure smooth functionality and performance.

• Worked with core ServiceNow components such as Applications, Modules, Service Catalog items, Update Sets, Custom Tables, and Import Sets.

• Developed and configured platform features including UI Policies, Data Policies, UI Actions, ACLs, Workflows, Business Rules, Script Includes, Client Scripts, and Notifications.

Skills: ServiceNow SAM Pro, Testing, Workflows, Scripting

Hardware & Software Asset Management

• Used Barscan and HPAM tools to manage assets across 85+ countries (APAC, USA, Europe).

• Created/updated User IDs, Catalog items, Assets, Accessories, Locations, Models across tools.

• Performed bulk lifecycle updates, warranty updates, asset migrations, and schedule retirements.

• Generated daily export reports, backups, and logs for asset tracking.

• Troubleshot issues raised by OSS or FSM teams.

ITSM Modules Worked On:

• Incident Management

• Problem Management

• Change Management

• SLA Management

• Knowledge Management

Achievements:

• Awarded Best Team Award (Oct 2022).

• Created 5 automation scripts to increase project productivity.

Skills: Asset Management, HPAM, Barscan, ITSM, Automation, Team Leadership

• Managed and supported Citrix Workspace access for users.

• Provided permissions and access to applications and servers through the Citrix environment.

• Troubleshot issues related to Citrix Workspace, user access, and VDI performance.

• Assisted in the migration of dedicated VDIs to cloud infrastructure.

Skills: Citrix Workspace, Troubleshooting, VDI Management, Teamwork