SOC Analysts
ServiceNow Tester
Asset Management
Citrix Administrator
SOC Analysts
ServiceNow Tester
Asset Management
Citrix Administrator
I specialize in strengthening security systems, identifying vulnerabilities, and analyzing potential cyber threats using advanced tools and industry best practices. My work focuses on protecting critical assets, improving security posture, and ensuring that organizations stay resilient against modern cyber risks. I combine technical expertise with a proactive mindset to build safer, more secure digital environments.
Worked in
Projects
Awards
Won
Years
of Experience
Proactively monitor Cisco Meraki IDS/IPS alerts, analyze suspicious activity, and take preventive actions to block malicious traffic and secure network infrastructure.
Hands-on experience with Taegis, Microsoft Defender for threat hunting and incident response on endpoints and servers
ServiceNow Admin cum Developer with hands-on experience in SAM Pro, application and catalog development, scripting and automation, security controls, testing, and end-to-end management of ITSM modules including Incident, Problem, Change, SLA, and Knowledge Management.
Experienced in managing Assets and accessory operations across 85+ countries using Barscan and HPAM, covering asset lifecycle management, migrations, bulk operations, reporting, purchasing, backups, and operational issue resolution, while ensuring data accuracy, compliance, and seamless coordination with IT teams.
Recently join the IndusInd Bank
Phishing & Email Security Operations
Investigated reported phishing emails through sender ID & Domain validation, content analysis, artifact inspection (URLs, attachments, QR codes, unwanted file download automatically), and email header analysis.
Identified spoofing, social engineering tactics, and malicious infrastructure through Sandbox analysis.
Executed containment actions including sender/domain blocking, URL blocking, mailbox remediation, and escalation to Microsoft for review.
Applied user protection measures such as forced password resets & sign-out from everywhere and MFA validation.
Additional, Cloned or impersonating website mimicking the organization's website & domain is detected follow the above same investigative and mitigation workflows.
User Remediation & Incident Containment
Provided remediation guidance to impacted users, including full scans, browser cleanup, MFA review, extension validation, Inspected pop-up setting and password hygiene.
Reduced risk of persistence and repeat compromise through structured user recovery steps.
Post-Incident Identity & Mailbox Auditing
Reviewed Azure AD sign-in logs and audit logs to identify suspicious IP activity and abnormal authentication behavior.
Investigated mailbox and account changes including inbox rules, folder permissions, and user/application management actions.
Monitored SharePoint, OneDrive, and Microsoft Teams for unauthorized access or data manipulation.
Detected suspicious outbound email activity, including bulk or anomalous message sending.
Cloud Infrastructure Alerts
AWS: Analyzed GuardDuty and CloudTrail logs to validate security events and determine the nature of triggered alerts and validate user authorization.
Azure AD: Investigated sign-in anomalies, device code abuse, MFA alerts, and audit log irregularities.
Microsoft Defender for Cloud: Reviewed & investigate alerts related to:
Network Security (Meraki)
Monitored inbound and outbound traffic from corporate devices.
Blocked unauthorized devices and investigated traffic anomalies indicating potential compromise or data exfiltration.
Threat Detection Analysis (Taegis)
Conducted end-to-end alert analysis using both normalized and raw log data.
Used advanced queries to correlate events and support deeper threat investigations.
Endpoint Security & Device Management (Intune)
Validated device ownership and enrollment status.
Assessed endpoint security posture including malware status, BitLocker encryption, Secure Boot, and code integrity.
Took corrective actions on lost, stolen, or compromised devices.
Takedown & Fraud Response
Coordinated takedown efforts for phishing emails & domains, fraudulent websites, social media impersonation, and recruitment fraud.
Collaborated with Digital Security, Social Media, and HR teams for timely incident resolution.
Credential Theft Response
Responded to credential exposure incidents by notifying users and application, enforcing password resets, and providing account-security guidance.
Supported users in securing corporate accounts and monitoring for misuse.
Thread Hunt
Understand the Report like (SHA value, File Name, Malicious Browser extension, Link, IOCs, IP address, Domains & Application), Validate Each Finding, Investigation Context, Containment & Response and Report & Improve
Skills: Cybersecurity, Vulnerabilities, Threat intelligence, Incidence response
Skills: Cybersecurity, SOC Operations, Threat Hunting, Incident Analysis
Created and maintained test documentation, including test plans and test cases for SAM Pro modules.
Identified, reported, and tracked defects and issues while collaborating with development teams to resolve them.
Tested Service Catalog forms, workflows, and multiple products to ensure smooth functionality and performance.
Worked with core ServiceNow components such as Applications, Modules, Service Catalog items, Update Sets, Custom Tables, and Import Sets.
Developed and configured platform features including UI Policies, Data Policies, UI Actions, ACLs, Workflows, Business Rules, Script Includes, Client Scripts, and Notifications.
Skills: ServiceNow SAM Pro, Testing, Workflows, Scripting
Hardware & Software Asset Management
Used Barscan and HPAM tools to manage assets & accessories across 85+ countries (APAC, USA, Europe).
User, Catalog, and Asset Administration: Created, maintained, and decommissioned user IDs, asset records, accessories, locations, and hardware models in both asset management tools to ensure accurate and up-to-date inventory.
Device Lifecycle Management: Updated device status throughout the asset lifecycle, including allocation, in-use, repair, and retirement, using both manual updates and bulk processing as required by operational demand.
Troubleshot issues raised by OSS or FSM across tools.
I also now collaborate with Demand Management, Catalog Management, Stock Management Team.
ITSM Modules Worked On:
Incident Management
Problem Management
Change Management
SLA Management
Knowledge Management
Achievements:
Awarded Best Team Award (Oct 2022).
Created 5 automation scripts to increase project productivity.
Skills: Asset Management, HPAM, Barscan, ITSM, Automation, Team Leadership
Managed and supported Citrix Workspace access for users.
Provided permissions and access to applications and servers through the Citrix environment.
Troubleshot issues related to Citrix Workspace, user access, and VDI performance.
Assisted in the migration of dedicated VDIs to cloud infrastructure.
Skills: Citrix Workspace, Troubleshooting, VDI Management, Teamwork
Lead the team and delivered presentations for two major projects, receiving formal appreciation from professors for the depth of technical detail, clarity of explanation, and structured presentation approach.
Grade: 8.0
Pursuing M.Tech in Computer Systems and Infrastructure at BITS Pilani, with a focus on advanced computing, infrastructure design, and system-level technologies.
Graduated from St. John College of Humanities and Sciences with a Cumulative Grade Performance Index of 8.70.
Awarded a Gold Certificate for achieving 100% attendance, demonstrating consistent commitment, discipline, and reliability.
Activities & Societies:
– Helped organize college events
– Participated in college cricket and football
– Presentation the topic provide my the faculty's
During the COVID-19 period, completed advanced online training in MS Word, Excel, and PowerPoint, and secured an “A” Grade by winning a competitive evaluation based on practical and presentation skills.
Additionally, gained hands-on experience in IoT by designing and developing a real-time Smart Hand Sanitizer system as a final project; detailed documentation is available in the Projects section.
Completed Higher Secondary Education with a cumulative score of 85%.
During this period, maintained a strong academic focus while actively engaging in collaborative learning, peer discussions, and self-development, contributing to a well-rounded college experience.
Done by Secondary School Certificate with a Cumulative Grade as 8.2
Actively participated in annual Handwriting and Painting competitions at KALA Children Academy, consistently achieving “A” Grades.
Secured First Place in Group Patriotic Song competition.
Achieved Second Place in Cooking Without Flame competition.
Won Second Place in Football.
Earned Second Place in Relay Race.
Achieved Second Place in Toran Making competition.
Secured First Place in Volleyball.
Won First Place in Flower Arrangement competition.
Achieved First Place in Shot Put.
Secured First Place in Running event.
Won First Place in Sack Race.
Activities & Achievements:
Cleared the Government of Maharashtra Drawing Grade Examinations
• 2011 – Elementary Grade Drawing Examination — Grade “C”
• 2012 – Intermediate Grade Drawing Examination — Grade “B”
Gained hands-on expertise in detecting, analyzing, and responding to simulated cybersecurity attacks.
Key Learnings :
Experienced real-time threat detection in a simulated attack environment.
Practiced advanced security assessment and incident response techniques.
Strengthened practical skills in endpoint protection and cyber defense.
Developed essential cybersecurity fundamentals including threat analysis, defensive security, and SOC basics.
Key Learnings:
Understood core threat analysis and cybersecurity concepts.
Learned network security, defensive techniques, and incident handling.
Strengthened analytical and problem-solving skills through practical modules.
Gained foundational skills in configuring, managing, and maintaining ServiceNow applications.
Key Learnings:
Learned platform configuration and user administration.
Understood data management, workflows, and automation.
Developed strong knowledge of core system operations.
